Customer MUST contact
to request an order cancellation or any other modification.
ANY cancellation request received within
one hour of the receipt of the order (known as the
GRACE PERIOD) will be honored.
Cancellation of an order that is in transit WILL
incur a Restock Fee, calculated based on the product value and
shipping label cost.
Orders that have been delivered, or otherwise left possession of
the shipping carrier, are NOT eligible for return
or refund. White Diapersuits are an exception to this; they are
eligible for return within 30 Days of order receipt.
Orders that are returned to sender, having never left possession
of the carrier, are ELIGIBLE for reshipment with
the customer paying shipping costs, or refund, minus a restock fee.
Reshipment or restock fee may be waived if fault, and therefore
cause of the package being returned, is determined to be on the